Refund policy

We hope you love what you ordered from New Creations Faith. If something isn’t right, please reach out. We’re a small, family-run business, and we’d much rather talk things through and help than leave you wondering what to do.

You Have 30 Days

You can request a return within 30 days after your item is delivered.

Items must be unworn, unused, unwashed, and in the same condition you received them. Please keep the original packaging when possible. Books and journals must be unused and unmarked.

Some items cannot be returned unless there’s a problem with them. You’ll find those exceptions below.

Please Contact Us First

Before sending anything back, reach out through our Contact page or email us at woodkraft51@gmail.com.

Please include your order number, which item you’d like to return, and a brief explanation. Once we confirm that your item is eligible, we’ll send you the return instructions and address.

Please wait for those instructions before mailing your return. We work with different production partners, so the return address may vary by item.

Wrong Size, Different Color, or Changed Your Mind?

Sometimes something just isn’t the right fit. If you ordered the wrong size or color, or simply changed your mind, you can request a return within 30 days of delivery, as long as the item meets the conditions above and isn’t one of the exceptions listed below.

You’ll cover the return shipping. We won’t deduct our original shipping costs from your refund.

Many of our products are made after you order them. Taking a moment to check the description, measurements, and sizing chart can help you find something you’ll enjoy. If you need a hand choosing, just ask.

If Something Arrives Wrong

If your item arrives damaged, defective, misprinted, or different from what you ordered, please let us know as soon as possible.

Send your order number and a few clear photos showing the problem. We’ll review what happened and arrange an appropriate replacement or refund at no additional cost to you. If we need the item returned, we’ll cover the return shipping and provide instructions.

Need an Exchange?

We don’t offer direct exchanges. If you’d like a different size, color, or product, please contact us to arrange an eligible return, then place a new order for the item you want.

A Few Things We Cannot Take Back

The following items aren’t eligible for change-of-mind returns:

Personalized or customized products
Digital downloads
Gift cards
Items marked final sale
Items that have been worn, used, washed, altered, or marked

If any of these arrive damaged, defective, or incorrect, please contact us so we can help.

An item printed with one of our standard designs isn’t considered personalized simply because it was made after you ordered it. Personalization means details made specifically for you, such as a name or custom message.

How Refunds Work

When your approved return arrives, we’ll check it over and let you know we’ve received it.

If it meets the return conditions, we’ll refund the purchase price you paid for the returned item, including applicable sales tax, to your original payment method. Please allow up to 10 business days after we receive your return for us to process the refund. Your bank or credit card company may need additional time to post it.

We cover standard shipping on all U.S. orders, and we won’t deduct what it cost us to ship your item from your refund. You’ll just cover return shipping, unless the item arrived damaged, defective, or incorrect.

If you paid a separate shipping charge, such as international or upgraded shipping, that charge isn’t refundable unless the return is due to our mistake.

Need to Cancel?

Please contact us right away if you need to cancel an order.

Many of our products enter production shortly after an order is placed. If production hasn’t started, we’ll do our best to cancel it. Once production begins, cancellation may no longer be possible.

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